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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/healingtree.janeapp.com\/” url_new_window=”on” button_text=”LOG IN TO YOUR ACCOUNT” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”30px” button_text_color=”#FFFFFF” button_bg_color=”#91c4cf” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” max_width=”74%” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
(Scroll down to the bottom for instructions on how to log in to your session)<\/p>\n
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Our online services (a.k.a., “Teletherapy”) are available and offered by many of our therapists.\u00a0They provide an easy alternative for anyone who cannot make it to the clinic for their appointment.<\/strong><\/p>\n This could include (but is not limited to):<\/p>\n There will always remain circumstances where an in-person visit is preferred – but\u00a0research shows that\u00a0online therapy can address and treat the same needs, and to the same level of care, that an in-person session can<\/strong>.<\/span><\/p>\n <\/p>\n <\/p>\n All you need is an internet connection, access to a desktop, laptop, smartphone or tablet, and to follow these instructions:\u00a0<\/strong><\/span><\/p>\n To ensure a successful appointment please consider the following:<\/strong><\/p>\n <\/p>\n <\/p>\n 1. Will my insurance pay for telehealth sessions?<\/strong><\/p>\n \u200bMost likely, yes!<\/strong>\u00a0Many providers already covered these services prior to the COVID-19 crisis, and under the current circumstances, most others have committed to continuing coverage for telehealth services. We recommend that you call your provider directly to confirm if\u00a0they will reimburse you for telehealth sessions.<\/p>\n 2. I’m not comfortable with technology. How can I make this easier?<\/strong><\/p>\n From a technical standpoint, the clinic and\/or your individual therapist will send detailed instructions on how to access your teletherapy session.<\/strong>\u00a0We highly recommend setting some time aside to test out your equipment prior to your scheduled session to make sure everything works, and to familiarize yourself with the process. If you have any questions about how the technological side works, please do not hesitate to contact your therapist. She will walk you through the steps by phone, if necessary, and you can always fall back on alternative technologies (including the good old-fashioned phone!).<\/p>\n If you are less comfortable with conducting therapy online, we would encourage you to try it at least once.<\/strong>\u00a0Most clients, while perhaps initially uncomfortable, are surprised to find that they ease into it nicely, and find the sessions equally effective. Body language is somewhat less “readable,” but this can be overcome by emphasizing facial expressions, and both therapist and client checking in to make sure they’re interpreting each other accurately.<\/p>\n Some people dislike seeing themselves on camera.<\/strong>\u00a0While it may seem silly, it can be distracting for some and we get that. While this likely relates to body image\/self-esteem issues, which is something you can work on with your therapist, a “quick fix” is to put a post-it note over your face on the screen.<\/p>\n If, after having tried it once, you still find it awkard or impersonal, we totally understand that.<\/strong>\u00a0We can hold off on teletherapy until things go back to normal. If that’s the case, we encourage you to have a discussion with your therapist about how to move forward while also protecting your mental health.<\/p>\n 4. I’m home with my kids\/partner\/roommate. How can I ensure privacy or fit this into my busy day?<\/strong><\/p>\n We get it! Having kids or other people home can be tricky.<\/strong>\u00a0But if\u00a0BBC dad<\/a><\/u><\/span>\u00a0<\/span>can do it and come out alive, so can we! One possibility is finding a lockable room – including the bathroom. These are strange and unusual times, so anything goes. You could also conduct the session in your car. While using a screen as a babysitter isn’t ideal, if that will occupy your child(ren) while you have your appointment and ensure a minimum of interruptions, do what you have to do. Older children can look after younger ones, and will understand the need for privacy. Many of us are already working from home and are resorting to whatever methods work. Finally, if your therapist is open to it, you could also schedule your appointment at a time when another adult will be present to care for them, or after they’re in bed. Either way, we recommend informing whoever else in the house that you’ll be on a private call and not to interrupt you.<\/p>\n 5. How secure is online therapy?<\/strong><\/p>\n As with any online platform, complete security can never be guaranteed. However,\u00a0we have explored the most common platforms used in telehealth and\u00a0<\/span>we are opting to use those that comply with Canadian and American standards (PIPEDA and HIPAA)<\/strong>.\u00a0<\/span>Our practice management software, Jane, has recently launched a teletherapy feature that complies with these standards<\/strong>\u00a0<\/span>and is our\u00a0<\/span>preferred method<\/strong>. However, if you have any concerns, please discuss this with your therapist or do your research online to find out what the encryption and privacy standards are for your platform of choice.<\/p>\n 6. How should I pay for my teletherapy session?<\/strong><\/p>\n We accept\u00a0email money transfers<\/strong>\u00a0as payment. Please forward this payment directly to the email address in your appointment confirmation email.<\/p>\n 7. Are there any issues that can’t be treated with teletherapy?\u00a0<\/strong><\/p>\n \u200bMost of the issues that typically bring people to therapy can be effectively treated with teletherapy.<\/strong>\u00a0Since psychotherapy is already a talk-based service, online platforms provide an easy alternative to traditional in-person sessions. That being said, certain situations are not ideal for teletherapy, and some crisis\/emergency situations are not appropriate for traditional psychotherapy anyway. These include but are not limited to the following situations:<\/p>\n Your therapist will inform you if they feel they will not be able to help you and will direct you to appropriate resources in your community.<\/p>\n <\/p>\n <\/p>\n <\/p>\n Jane is our preferred platform due to ease of use and privacy concerns. <\/strong>If using the Jane platform doesn’t work for you or your therapist, or you are experiencing other technical difficulties during the session, you can use an alternate platform like Skype, FaceTime or Zoom. Be sure to\u00a0<\/span>contact your therapist ahead of time if you’d prefer to use one of these alternate platforms<\/strong>. If you’d like your therapist to call or FaceTime you, please be sure that your cell phone number is up-to-date in your Jane profile.<\/p>\n<\/div>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” max_width=”74%” module_alignment=”center” global_colors_info=”{}”]<\/p>\n <\/p>\n If you are logging in through Jane, our secure practice management software,<\/strong>\u00a0<\/span>you can log into your account and click on “Begin” to start your session. You can log in by clicking the button below\u00a0or by clicking on the link inside your appointment reminder\/confirmation email. Please note that this platform works best on a\u00a0<\/span>Chrome browser<\/strong>\u00a0<\/span>on your computer or laptop.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/healingtree.janeapp.com\/” url_new_window=”on” button_text=”LOG IN TO YOUR ACCOUNT” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”30px” button_text_color=”#FFFFFF” button_bg_color=”#91c4cf” global_colors_info=”{}”][\/et_pb_button][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.3em” max_width=”74%” module_alignment=”center” global_colors_info=”{}”]<\/p>\n For instructions on how to log into your account<\/strong>, visit\u00a0this help page<\/a><\/u>.<\/p>\n To test out your video<\/strong>\u00a0before your appointment, click\u00a0here<\/a><\/u>\u00a0for instructions.<\/p>\n If you are using an iPhone or iPad<\/strong>, use\u00a0these instructions<\/a><\/u>.<\/p>\n\n
How It Works<\/h1>\n
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Commonly Asked Questions<\/h1>\n
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Logging Into Your Session<\/h1>\n
Platforms Used<\/h2>\n
Using Jane<\/h2>\n