If something in your life feels stuck, heavy, or hard to move through — that’s enough of a reason to reach out.

You don’t need a diagnosis. You don’t need to be in crisis. Many people come to therapy because they want to understand themselves better, change patterns that keep repeating, or work through something they’ve been carrying for a long time.

The question isn’t really whether therapy is right for you — it’s whether this is the right time, and the right fit.

The relationship between you and your therapist is one of the most important factors in whether therapy is effective. We take matching seriously.

When you book a free consultation, our Client Care Coordinator will take the time to understand what you’re looking for — including your concerns, your preferences, and the kind of support you need — and recommend a therapist accordingly. If you have specific preferences around communication style, clinical approach, language, or lived experience, we want to hear them.

If it turns out the fit isn’t right after you’ve started, we’re open to that conversation too.

The first step is a free consultation with our client care coordinator — a low-pressure conversation where you can share a little about what’s bringing you in, ask any questions you have, and get a sense of whether Healing Tree feels like the right fit.

👉 Book your free consultation

Just a device (computer, laptop, tablet, or smartphone), a stable internet connection, and a quiet, private space where you won’t be interrupted. A headset or earbuds can help with audio quality and privacy.

We use Jane as our practice management and telehealth platform. You’ll receive a link by email 30–60 minutes before your appointment. We recommend logging in a few minutes early to make sure your device is working. You can also log in directly at www.healingtree.janeapp.com.

Jane works best on a Chrome browser on a computer or laptop. If you prefer using a smartphone, we recommend downloading the Jane for Clients App. iOS | Android.

We’ll walk you through it. Our Client Care Coordinator can guide you through the setup by phone before your first virtual session. We also recommend doing a quick test of your video and audio beforehand — Jane has a simple built-in test tool for this as you log in to your session.

Jane complies with Canadian privacy standards (PIPEDA) and is our preferred platform for this reason. As with any online platform, complete security cannot be guaranteed, but we have chosen Jane specifically because of its strong privacy and encryption standards. If you have specific concerns, don’t hesitate to ask.

Most insurance providers in Quebec cover psychotherapy and psychology services regardless of whether they’re delivered in person or virtually. We recommend confirming directly with your provider, as coverage varies by plan.

Most concerns that bring people to therapy can be effectively addressed virtually. However, there are some situations where in-person attendance is strongly recommended — including if you are in crisis, experiencing active suicidal ideation, or in an unsafe home environment. If you’re unsure whether virtual is appropriate for your situation, we’re happy to talk it through during your free consultation.

It happens — and we understand. Some options: a lockable room, your car, or scheduling at a time when someone else can be with the kids. The most important thing is that you have enough privacy to speak openly. If you’re regularly struggling to find that space at home, it may be worth considering in-person sessions instead.

There’s no single answer — it depends on what you’re bringing to therapy, how long you’ve been carrying it, and what kind of change you’re working toward.

The work we do is depth-oriented and focused on understanding the roots of your struggles, not just managing what’s on the surface. That means it’s not short-term work. Some people begin to feel meaningful shifts within a few months; deeper patterns and longer histories tend to take longer.

Therapy isn’t always linear, and people sometimes take breaks to integrate what they’ve learned before returning for a next phase. Duration is always something you can discuss openly with your therapist so that you have realistic expectations.

We generally recommend weekly sessions, especially at the start. Regular sessions help build momentum and allow the work to deepen between appointments rather than spending time catching up.

Once the work is well underway, some clients move to biweekly sessions — particularly if finances are a concern and your therapist feels it’s clinically appropriate. As therapy winds down, it’s also common to gradually reduce frequency.

Sessions are typically 50 minutes. Longer sessions (75 or 100 minutes) may be available depending on your therapist’s schedule — this can be helpful for initial intake sessions or at certain points in the work (e.g., to process a recent crisis, or to take extra time to really work through a trauma).

Therapy isn’t always comfortable — and that’s not a sign something is wrong.

There will be sessions that feel productive and sessions that feel difficult. There may be moments where things feel harder before they feel better. That’s a normal part of the process.

If you have concerns about how the work is going — whether it’s the pace, the approach, or the relationship — we encourage you to raise them with your therapist directly. A good therapist can hear that feedback without taking it personally, and working through those moments can itself be part of the healing.

If you feel the fit isn’t right after trying to address it, reach out to us. Getting you the right support matters more than anything else.
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